Supporting Facilities

At Surabaya Hajj General Hospital, several supporting facilities that are aimed to help patients and attendants perform their routines are also available, including:

• Bank JATIM
• ATM
• Cafeteria
• Public Phone stall ( Wartel )
• Minimarket
• Photocopy Centre
• Blood Transfusion Unit

A one-stop shopping centre providing an extensive range of daily supplies was opened in early 2005. The shopping centre is primarily devised to give more conveniences to patients, attendants and visitors. It is hoped that the conducive atmosphere will accelerate patients' healing process. In the pavilion, a cozy cafeteria, drugstore with Unit Dose Dispensing (which is highly efficient in drug usage) and public telephone booth (Wartel ) are at hand. All the venues are open around the clock. Whilst waiting for treatment and administration process, attendants and ancillary relatives are provided with TVs that are placed in convenient open spaces. Furthermore, Surabaya Hajj General Hospital is strategically located in the eastern Surabaya , and is adjacent to several housing complexes, Galaxy Mall, Surabaya Institute of Technology (ITS) as well as office complexes, i.e. Mega Galaxi, Klampis and Manyar.

Inpatient Service

VVIP
Located in Graha Nuur Afiah , with the following facilities:

• 1 room for 1 patient
• Patient bed with remote control
• Separate bed for attendant / ancillary relative
• AC, TV, refrigerator and wardrobe
• Dining table, sofa and coffee table, washbasin
• Bathroom with hot and cold water tap

VIP A
Located in Graha Nuur Afiah , with the following facilities:

• 1 room for 1 patient
• Separate bed for attendant
• AC, TV, refrigerator and wardrobe
• PABX Telephone
• Sofa and coffee table
• Bathroom with hot and cold water tap

VIP B
Located in Graha Nuur Afiah , with the following facilities:

• 1 room for 1 patient
• Separate bed for attendant
• AC, TV, refrigerator and wardrobe
• Sofa and coffee table
• Bathroom

PRIMARY (UTAMA ) 1
Located in Graha Nuur Afiah , with the following facilities:

• 1 room for 2 patients
• Separate bed for attendant
• AC, TV, refrigerator and wardrobe
• Sofa and coffee table
• Bathroom

PRIMARY (UTAMA ) 2
Located in Graha Nuur Afiah , with the following facilities:

• 1 room for 3 patients
• AC, TV, refrigerator and wardrobe
• Sofa and coffee table
• Bathroom

CLASS (KELAS) 1
Located in Gedung Shofa , with the following facilities:

• 1 room for 3 patients
• AC, TV and wardrobe
• Sofa and coffee table
• Bathroom, washbasin

CLASS (KELAS) 2
Located in Gedung Shofa and Marwah , with the following facilities:

• 1 room for 4-6 patients
• Fan and wardrobe
• Bathroom, washbasin

CLASS (KELAS) 3
Located in Gedung Shofa and Marwah , with the following facilities:

• 1 room for 8 patients
• Fan and wardrobe
• Bathroom, washbasin

Service Charges

Based on the Local Government Regulation (Perda) No. 10 Year 2002, the in-patient service charges of General and Pavilion class 2005 in Surabaya Hajj General Hospital are as follows: click here for more details. For more information, please feel free to contact us at (031)5947760, 5947790, 5920856, or visit our website.

Surgery

• General Surgery
• Orthopaedic Surgery
• Neurosurgery
• Ophthlmology Surgery
• Obstetric and Gynaecology Surgery
• Urology
• Digestive Surgery
• Dermatology and Plastic Surgery

Specific Services

• Holistic Medical and Spiritual Service (Religious Counselling)
• Hajj Health Centre
• Aesthetic Dermatology
• Specialist Dental Polyclinic
• Acupuncture (Complementary)

Specialist Polyclinics

There is a team of specialists to deliver personalised treatment of a broad spectrum of serious illness in our Specialist Polyclinics. The polyclinics that are open from 8 a.m. to 5 p.m. Mondays to Fridays comprise:

• Neurology
• Pulmonology
• Dermatology
• Ophthalmology
• Paediatry
• Obstetric and Gynaecology, Infertility and Oncology
• Dental
• General Surgery
• Urology
• Orthopaedy
• Digestive Surgery
• Neurologic Surgery
• Cardiology
• ENT (Ears, Nose and Throat)
• Internal Medicine
• Psychiatry
• Psychology
• Nutrition
• Preventive (General Check-up and Immunisation)

24Hours Emergency Unit

A team of emergency-trained doctors and a team of qualified nurses are on standby on a 24-hour basis in our Emergency Unit. They are fully equipped with modern diagnostic tools, including radiology, laboratory, operating theatre and drugstore.

Contact Us

Surabaya Hajj General Hospital

Jl. Manyar Kertoarjo, Surabaya
Tel (031)5947760, 5947790, 5920856
Fax. (031)5947890
Email: rsuhaji@gmail.com

Partnership

Co-operation in The Improvement of Service Quality

As one of the efforts to continually boost competence, professionalism and service quality, Surabaya Hajj General Hospital has managed to build co-operation and develop network with hospitals, health care providers and other health-related institutions.

The co-operation and network are devised as a medium to exchange information on medical science and practices, to prepare for the growing demand as well as to anticipate challenge and opportunity in the days to come.

A number of institutions that have built co-operation with Surabaya Hajj General Hospital include the followings: RSU Dr. Soetomo Surabaya, Universitas Airlangga Surabaya, Institut Teknologi Sepuluh November Surabaya (ITS), Universitas Hang Tuah Surabaya, Jakarta-based Yayasan Indonesia Sehat (Healthy Indonesia Foundation) in the Programme of Problem Solving for Better Health (PSBH) and many other institutions.

Co-operation in Health Care Service

Surabaya Hajj General Hospital also offers health care services to employees in private/local government/state-owned companies, as well as policyholders in state and private insurance agencies.

A number of private companies, local government institution, state company and insurance agent have co-operated with Surabaya Hajj General Hospital in the health care services provisions.

Medical Team

Up to the end of 2004, Surabaya Hajj General Hospital maintains 47 specialist doctors, 20 general practitioners, 8 dentists, 4 specialist dentists, 250 paramedics and 96 non-nursing paramedics. The figures may change depending on growing customer's needs and on our endeavour to constantly improve service capability.

Doctors and nurses in all departments and at all levels are required to enhance their skills and knowledge in their respective fields in accordance with the development of medical sciences, technology and practices. To that end, Surabaya Hajj General Hospital strongly encourages and facilitates sustainable knowledge-updating and skill-improvement programs, both within and outside the hospital.

More importantly, it is a must for doctors and nurses at Surabaya HajjGeneral Hospital to strictly comply with existing medical code of ethics andconducts. In addition, our human resources are to perform their duty accordingto enable Surabaya Hajj General Hospital prevailing standard of quality, basicprinciples, mission statement and shared values.All the effort is primarilyaimed to enable Surabaya Hajj General Hospital to provide "premier Islamic healthcare services".

Facilities

Medical devices and supporting facilities are likely to change to keep pace with the rapidly-changing medical science and technology. Surabaya Hajj General Hospital spares no effort to fully benefit from the latest medical advancement in order to provide superior service and clinical excellence. In addition, we constantly educate and provide technical training for our human resources, enabling them to optimally use available medical tools and facilities. The medical equipments used in the medical treatments include:

Endoscophy

Bronchoscophy

Spirometry

Treadmill

Electrocardiography (ECG)

Electro Encephalography (EEG)

Brain Mapping

CT Scan

Echocardiography

Ceratometry

Autorefractometry

Biometry

Slit Lamp

Goldmann Perimetry

Chart Projector

Lensometry

Audiometry

Other supporting facilities thay we operate are:

1. Intensive Care Unit (ICU)

- ICCU, NICU, PICU

2. Radiology

- Radio Diagnostics

3. Medical Rehabilitation

4. Laboratory

- Chemical Clinic

- Haematology

- Sero-Immunology

- Microbiology

5. Anatomy Pathology

6. Nutrition

Healthcare Services

The all-inclusive healthcare services provided by Surabaya Hajj General Hospital reflect its commitment and capability to excel customer's increasing demand for quality and holistic healthcare services.

The first-class services of Surabaya Hajj General Hospital are made possible by the presence of specialist doctors and nurses who are well-trained, dedicated as well as boasting their service-oriented, customer-focused attitude.

1. 24Hours Emergency Unit
2. Specialist Polyclinics
3. Specific Services
4. Surgery Service Changes

A Bout US

Surabaya Hajj General Hospital was established in 1990 on the initiative of and funds from the Provincial Government of East Java. Grant from the Kingdom of Saudi Arabia was also obtained. The "Hajj Hospital" is named after the historic incident of Indonesian Hajj pilgrimage in 1990. Nevertheless, Surabaya Hajj General Hospital is open for public and is providing services for all.

Surabaya Hajj General Hospital occupies 22.205 m2 width building in an area of 24.000 m2 in the eastern Surabaya. Starting its endeavour as a Non-Educational C Class Hospital, Surabaya Hajj General Hospital had become a Non-Educational B Class Hospital within 5 years. In 2004, Surabaya Hajj General Hospital was then classified as a General Service Institution, or Badan Layanan Umum. Today, it has a full capacity to provide a wide range of healthcare services spearheaded by qualified human resources, modern medical devices and comprehensive facilities.

By the end of 2004, Surabaya Hajj General Hospital has a total of 227 in-patient beds. The wards are classified into VVIP, VIP A and B, Primary (Utama) 1 and 2, as well as Class (Kelas) 1, 2 and 3. The 24-hour Emergency Unit is staffed with experienced doctors and nurses. Specialist doctors are readily available to handle 22 Specialist Polyclinics that include Dental, Dermatology, Ophthalmology, Surgery, Cardiology and Medical Rehabilitation.

The 5 Specific Services cover Holistic Medical and Spiritual Service (Religious Counselling), Hajj Health Centre, Dermatology, Specialist Dental Polyclinic and Acupuncture. Surgery Services comprise General Surgery, Orthopaedic, Neurology, Ophthalmology, Obstetric and Gynaecology, Urology, Digestive as well as Dermatology and Plastic Surgery.

The advanced medical equipments include Endoscope, Bronchoscope, Electrocardiogram (ECG), Echocardiography, Electro Encephalography (EEG), CT Scan and Brain Mapping. Other supporting facilities consist of Intensive Care Unit, Radiology, Rehabilitation Centre, Laboratory, Anatomy Pathology and Nutrition.